Innovation Week @ Markham 2018

 

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Thank you, Mayor Frank Scarpitti, for celebrating women inventors and innovations as a part of Innovation Week in the Town of Markham, 2018.  It was my honor to have my invention achievements highlighted as a part of the celebration! It was also a joy to celebrate the victory of the Markham Women Hockey team, the Markham Thunder, who won eight games in a roll!

Mayor Scarpitti’s interview asked me two questions:

Q1: What is a Master Inventor in IBM?

J: Master inventor is a designation within IBM to recognize individuals who have a large portfolio of inventions with measurable impact. It also recognizes inventors as leaders and mentors to grow the inventor communities.

Q2: What is the latest innovation project you are working on?

J: My latest innovation is home grown in Canada, totally birthed and created in the Town of Markham. I am the innovator of CogniBOT, with a team of the brightest minds from IBM Canada Lab here in Markham.

ChatBOTs talk. ChatBOTs provide users AI experience from the collection of technologies related to speech and  Natural Language Processing. But it is always better to THINK before one TALKS. CogniBOTs provide the thinking framework that is missing in today’s ChatBOTs.

While voice-enabled shopping is not new, CogniBOTs take it to a new level of AI experience. For example, when a mother adds a salad dressing to a digital shopping cart, the mother’s cogniBOTs “knows” she has a child that has nut allergy problems, so her cogniBOTs immediately checks on the ingredients of the newly added item, resulting in a warning message, in voice or in text, recommending the mother that she has to remove that item from her shopping cart because that item has nut allergens.

Mayer Scarpitti: “It’s always good for politicians to think before we talk. Thank you, Joanna!”

That wrapped up the interview.

Innovation Week @ Markham 2018

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Live RESPECT, You Flourish. Abandon it, You Crumble.

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Photo Credit: J. Ng May, 2015 Conceptual Art. Lenbachhaus Museum, Munich, Germany.

One Sat morning I went to Starbucks to get my grande bold. The old lady in front of me looked a little queer. She ordered two tall pikes and paid with a Starbucks gift card. After several attempts, the server said, “Sorry Mam. The card did not work. Do you have any other method of payment?” After fumbling through her purse and all her pockets, embarrassed, she shook her head as if she just wanted to disappear. All eyes were on her. Before anyone had an opportunity to respond, another server took out two tall pikes, nicely put on a paper tray, with a big gentle smile, he looked this old lady in the eyes and said, “It’s on the house. My pleasure to serve you.” The lady was surprised but delighted. As she added milk to her coffees, her hands were shaking uncontrollably, likely due to some chronic problems. The hot coffee spilled on her hands causing burns, making a mess & a big scene. One server immediately came, attending to her burns, making sure she was OK. The other server went to pour two new cups of tall pike. Knowing her hands were not steady, he asked her politely if he could put in the cream for her, attending to details asking 2% milk or cream and how much she wanted, if she wanted sugar. The lady’s shame was turned into joy, enjoying the moment to be treated like a queen. Asked if she needed anything else, she answered no. The two servers walked her to the door, then came back to clean up the floor. I couldn’t help but to go up to the two servers and thank them for their good service and kind heart.

One might argue that coffee is different from a seat on a plane. But there is so much United Air can learn from how Starbucks treats non-paying, troublesome customers, so United Air can treat their paying customers with more respect.

To illustrate the gravity of the United Air’s narcissistic business practices, someone came up with the following restaurant analogy. Can you imagine that you went to a restaurant to eat. You sat down. Ordered your food and actually paid for it. With the food you ordered and paid for placed in front of you, the owner of the restaurant came out and told you his employee needed to eat before taking his next shift and asked you to get out of your seat so his employee can eat your plate that you paid for. You refused. You were upset.  You insisted to eat the plate of food you paid for. The owner sent in two security guards, assaulted you, then threw you out of the restaurant. As ridiculous as it sounds, that is exactly what United Air did: bullying and cheating their customer, when they assaulted a customer who has fully paid his fare and had boarded the plane, then got dragged off the plane just because the airline’s employees needed that seat that was rightfully the customer’s.

When the company is obsessed by greed for profit, they lose sight of customers. Customers become their inconvenience.  Such abandonment of respect creates a very toxic culture for the company that will eventually crumble the company.

The contrast between Starbucks and United Air is far too profound and significant. Good company culture always starts with the top.

#CompanyCultureThatMatters

#LiveRespect

A Cognitive IoT Definition for Business Transformation

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Cognitive IoT: How would you define it? For what purpose?

A Summary:

Internet of Things (IoT) augments human perceptions with connected and shared data from physical devices through the Internet. Recent IoT evolution applies cognitive computing into IoT data for the purpose of making devices intelligent. This article provides a definition of Cognitive IoT that furthers the IoT evolution: firstly by applying cognitive computing beyond IoT data in context with data from enterprise, social and the web, for the purpose of augmented intelligence; and secondly by introducing closing the loop in machine intelligence with machine-generated responses, for the purpose of personal cognitive assistance. By putting a highly flexible and engaging human-machine collaboration layer in the hands of enterprise users, these progressions can bring forth business transformation in scale.

If you want to read the full paper, please follow this link:

A Cognitive Definition for Business Transformation